In order for us to offer our customers lower shipping fees and shorter delivery times, we use a fulfillment company to handle many of our shipments.
Please allow 3 to 10 business days for your order to process and ship.
Items ordered together may not necessarily be shipped together. In the event of a delay, you will be notified by email. We reserve the right to cancel any order for any reason.
Shipping rates are based on the weight/size of the order and its destination. To determine shipping rates, simply begin the checkout process.
It is your responsibility to provide us with a correct address, to ensure that the provided address is deliverable by normal methods and standard regional postal services, and that title and risk passes to you upon delivery to a common carrier for such shipment.
Further, you agree that you are responsible for import duties or any other duties, taxes, or fees that may be payable to complete delivery of your items.
We are not responsible for delays due to customs.
All stated delivery times are estimates, not guarantees, so we recommend you allow as much time as possible for your order to arrive by the date you need it.
During promotional events, holiday seasons, and product releases, the time it takes to process and ship your order may increase.
In the event your order has not shipped (for any reason including back ordered products), we reserve the right to refuse the request to combine any future orders with the past order that has not shipped.
If your parcel is returned to us with the reason of unclaimed or insufficient address, you will be required to pay again for the postage costs to have the parcel re-mailed.
If your parcel is destroyed by the postal service with the reason of unclaimed or insufficient address, we are not responsible to replace those items without receiving the funds necessary to replace the products and shipping.
If your parcel is delivered to an incorrect address (incorrectly put into system by you during the order process), we are not responsible to replace those items without receiving the funds necessary to replace the products and shipping.
In the event your shipment is lost in transit, contact us as soon as possible so that we can file a claim.
It is up to our discretion whether we choose to send a refund or a replacement for the lost item.
Any problems with your order must be reported to us within 30 days.
Replacement packages will only be mailed one (1) time. Replacement packages are only available to customers who have never had a lost package claim with IndianWolf Studios LLC before.
If you have had a lost package claim while shopping with IndianWolf Studios LLC, we recommend that you either select a traceable method of shipment or have your subsequent orders shipped to a different address. In the event that your replacement is lost as well, IndianWolf Studios LLC reserves the right to withhold any amount spent on your original order to cover the replacement and shipping costs.
Please double check your shipping address prior to completing your orders to prevent subsequent charges for returned or lost mail.
Please keep in mind, we are a very small indie business. We are not responsible for post office mishaps and we do not receive any money back from them when they occur. Replacements are completely out of our own pocket and are a loss for us.
Please be considerate. Thank you.
EU and UK Customers
In order to comply with VAT/GST laws, any orders being sent to the EU & UK must use our Etsy shop. If you do not see the item you are looking for in our Etsy shop, send us a message and we will post it for you. Thank you.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees are hard to predict and are paid by the buyer.
Please be aware that when you purchase an item from our shop, there may be additional customs and import taxes to pay, and that there may be unforeseen customs delays. The seller is NOT responsible for these charges or delays.